Below you will find a list of the most common errors that the TardDoc Validator may return and their solutions.

 

To easily find your specific issue among the list of described errors, press and hold the keys Ctrl + F and search for your case within the listed items.

Select an image to enlarge it.


List of Validator's messages

 

• Canton Missing
  ERROR: line 116/130: zip, attribute state_code

 

Problem: The canton field is empty or not provided in the submitted data.

 

 

Solution: Make sure the patient’s canton is correctly filled in in the corresponding field before vaidating the invoice.

 

 

 

• Physician Canton Missing
  ERROR: line 146: zip, attribute state_code

 

Problem: The canton field is for the Physician empty or not provided in the submitted data.

 

 

Solution: Add the canton in the right fields following the steps below

 

 

• Diagnosis Missing
  ERROR: diagnosis, attribute code

 

Problem: The diagnosis field is missing or empty

 

 

Solution: Enter a valid diagnosis description in the diagnosis field by clicking the appropriate button (image below)

 

 

 

• Wrong FamilyName
  ERROR: family name

 

Problem: The family name (last name) format is incorrect or does not match the expected structure

 

 

Solution: Verify that the name is set to the garantor and not the insurance company. Select Modify and press on the arrow right above the Garantor field to import the corrent data

 

 

 

 

• CoverCard Number Missing
  ERROR: law, attribute card_id

 

Problem: The cover card number has not been provided in the required field

 

 

Solution: Add the correct cover card number and ensure the field is not left empty before validating again

 

 

 

• CoverCard Number Missing
  ERROR: law, attribute case_id

 

Problem: The number for the case has not be filled in the required field

 

 

Solution: In the patient profile, go to the Payments section. Open the invoice related to the issue and enter the case number in the “Pay case nr.” field

 

 

 

• AHV/AVS and Covercard Number Missing
  ERROR:  patient, attribute ssn

 

Problem: Both the fields AHS/AVS new and Covercard Number have values not accepted by the validation.

 

Solution: Check and add the correct value in both AHV/AVS new and Covercard Number fields.

⚠ In the occurrence that both numbers should be empty due to the patient being a self-payer, bypass the check of the Validator by using the code 7560000000000