In this guide we will look at the operation of the SMS sending system available in Eyesoft.

 

1. How SMS Sending Works

 

The SMS sending system works in two modes:

 

• Automatic : Automatic dispatch is managed by SIplus and the IT department

 

• Manual: Manual sending has several methods to be performed here we will illustrate them all

 

1. Methods of sending SMS to the patient possible in Eyesoft

 

Manual submission is always possible and the SMS contents are free text although the initial content is automatically set to reflect the next appointment. SMS sending is handled manually through the Eyesoft interface.

 

 

2. Conditions for sending SMS.

 

Having seen the two methodologies by which SMS can be sent in Eyesoft, below we describe the conditions necessary in order to be able to send automatic or manual SMS to patients. Conditions that if not met will not allow SMS to be sent.

 

a. The patient has an appointment with a doctor (for automatic SMS)

b. There is a valid mobile phone number under Mobile Number
c. Contact method is different from "No contact"

 

d. Appointment category does not have the "No SMS" flag set for the doctor in whose agenda the appointment is.

 

N.b: To verify this condition you need to enter this layout; to do this, follow this guide - Link

 

 

If any of these 3 conditions occur, in the log file of the day before the appointment, that app will show as not sent, with the words NO CONTACT / NO MOBILE / NO_SMS CATEGORY USED

 

3. Timing for sending SMS.

 

The SMS script always acts at 10:00 a.m. of the previous day, sending the SMS for the next day.

 

N.B: In agreement with the customer, text messages can also be sent for N days forward in time. The standard case is: script runs at 10.00 AM on Monday and sends SMSs for the next day i.e. Tuesday.

Last minute changes made the day before but after 10:00 are not taken into account, the SMS has already started (or not started for reasons listed in In paragraph 2).

 

4. Troubleshooting

 

If there are any problems, it is possible to check for each individual patient whether or not the SMS was sent by looking at the log file.

 

To access this log file follow the steps described here.

 

 

 

 

 

Using the log file, it is possible to search by individual patients and verify why the text message was not sent.

 

• N.B: In the log you will only find logs of SMS sent by automatic sending, those sent manually are not recorded anywhere in Eyesoft.
• N.B 2: The log is not synchronised, so all problems should always be sought only in the service centre, i.e. the node sending the SMS