Sometimes, patients do not appear in normal searches because their information wasn’t fully captured in the search index

• In the Main Menu, select Patients

• Open Advanced Find following THIS GUIDE.

  • Advanced Find searches more thoroughly and avoids normal search limitations.

• Locate the patient in Advanced Find and open their profile.

• Click Edit to update their personal information.

• Delete the last letter of their name or surname and type it again.

• Click OK to save the changes.

• Return to the normal search and verify that the patient now appears.

• The issue should now be resolved.